Our shipping Policy
Please, for tracking purposes go to the tracking section. For accurate timetables on orders, please click here (not applicable for wholesale, for wholesale contact us)
Shipping Services
We have 3 different shipping services depending on time:
1) EMS (Express Mail Service): it takes 4 to 5 business days after shipment.2) Traditional Service: it takes 8 to 10 business days after shipment.
3) Economic Service: it takes 18 to 20 business days after shipment.
Important Note: each service includes a tracking number to follow it up online. The dispatch or the package sending takes 2 or 3 business days, please take notice of this extra time and be aware, because the delivery may take longer
Shipping Costs and Weight
Shipping costs are based directly on
i) the total weight of the items (a small tare applies) and
ii) the shipping service you choose (see above)
Please consider the following weights:
i) For 500 ml bottles, 900 g
ii) For 750 ml bottles (varies), 1300 g
iii) Tare of plastic and cardboard, 500 g
All shipping costs are automatically calculated by our online system. The approximate shipping costs are the following (we do not include Express Mail Service).
WEIGHT (g) |
America (Traditional) |
Rest of the World |
America (Economic) |
Rest of the World |
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0 - 1000 |
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USD 30 |
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1001 -2000 |
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2001 -3000 |
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3001 -5000 |
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5001 -10000 |
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10001 -15000 |
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15001 -20000 |
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You could estimate your shipping costs online more accurate by going to the store section and as you are adding items to the shopping cart click on "Estimate Shipping Costs" under the items total, a pop-up window will appear, choose your country and the exact costs will show, this step is prior to the registration.
Shipping Destinations
We ship worldwide excepting countries where is not allowed to ship through P.O. mail like Canada. See more.
Orders Lost
We ship all orders through our Peruvian Post Office Agency - Serpost, it is a trusty national entity. We have not lost any order working with them. They send the package to the different local P.O. agencies around the world. In USA, its USPS, in Spain is Correos.es, etc. It is common a little delay around 2 to 3 business days because of customs and national holidays.
We have received few complains from customers who have not received theirs orders especially because the packages take a little more time in customs. Please check your customs policies prior to make any order with us. Thank you. If you think that your order have lost, please contact us. We may refund your money but after we start the formal complain in Serpost Peru.
Damaged Orders in Shipping
We ship carefully all our orders to prevent they arrived damaged. We do not cover any damaged bottles at the time. To see the wrapping process and photos click here. We have received few complains from customers who have received broken bottles in any time. We may start a formal complaint to our local Post Office agency to get the money insurance but this process could take as long as 1 month, at this time we will refund that money for as many broken bottles are.
Customs, Tariffs & Fees
The order may be liable to pay tariffs at customs. We ship orders as "personal gifts" trying to avoid customs but this action does not guarantee that they will not. Usually many mail companies inform the customers through a mail or phone call for paying the liable tariffs fees or any others. We are going to send you a tracking number to follow the order up online. Usually the Post Office Mail Companies retain the package for 1 week, sometimes less time.
If you need to pay tariffs, it's possible you have to go to a local office to pick it up personally, sometimes they will go to your location, it depends on the country. We are not responsible if you do not pick the order up in a properly time and the package is send back to our store.
